For orders placed from binhlocnuoconline.com:
Broken or damaged goods will be returned to the supplier and the customer will be compensated with a new product as soon as the supplier has checked the condition of the product.
For other e-commerce sites such as Lazada, Tiki, Shopee, etc.:
Broken or damaged goods will be received, inspected and returned by the e-commerce sites according to their respective policy.