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FAQs

Here are some common questions we get

1. Can I use BRITA® fill&go to filter other liquids (not drinking water)?

No. BRITA®'s fill&go Active or Vital water bottles are designed to be used only with water that meets the required safety testing standards, such as treated tap water.

2. Is my old MAXTRA cartridge suitable for my BRITA® fill& enjoy “Style”?

The new BRITA® fill&enjoy line “Style” comes with a new MAXTRA+ filter element. Old MAXTRA filters are NOT suitable for new products.

3. How do I monitor the filter cartridge's performance?

Depending on the BRITA® water filtration system you have, the BRITA® METER, BRITA® MEMO or BRITA® Smart Light monitors the performance of the filter element. Please refer to the product manual for more information.

4. What should I do with the water filter cartridge if my water supplier informs me that there is a problem with my tap water?

We recommend that you always follow your water supplier's recommendations. If they instruct you to boil the water before drinking, we recommend that you filter the water first, then boil it. If boiled water is not required, clean the entire BRITA® filter system and install a new filter element.

5. Can I use BRITA® fill&serve Mind to prepare hot drinks?

BRITA® fill&serve Mind is designed to improve the taste of tap water when consumed cold. You can also use filtered water to make hot drinks, but it doesn't protect your appliances from scaling.

6. Is the BRITA® fill&go Active suitable for a bicycle water bottle holder?

Yes, the regular 0.6 liter BRITA® fill&go Active is designed to fit most standard bike water bottle holders. However, the 1l XL size is not suitable.

7. Can I put BRITA® fill&go Active in the freezer?

No, the freezer may damage the bottle or MicroDisc components.

8. Are minerals preserved in water filtered by my BRITA® fill&go and fill&serve system?

Yes, minerals can pass through the BRITA® MicroDisc water filter. It's designed to filter unwanted substances (e.g. chlorine, micro particles and trace impurities) and at the same time allow minerals (e.g. calcium and magnesium) to pass through.

9. Can I use the BRITA® water filtration system to filter liquids other than tap water?

No. BRITA® water filter systems are designed for use only with municipally treated tap water or with water from private supplies that has been approved safe to drink.

10. Are BRITA® products BPA-free?

All BRITA® materials in contact with water do not contain polycarbonate and therefore do not release BPA. Additionally, materials used in BRITA® appliances are certified food grade quality. This includes migration tests according to EC (European Commission) legislation. Accordingly, there is no migration of forbidden/dangerous substances above values set by EC.

11. Are BRITA® water filter jugs dishwasher-safe?

Yes, most of our jugs are dishwasher-safe up to 50°C. Alternatively, you can wash your BRITA® water filter jug by hand using warm, soapy water and a sponge. Please see the instruction manual for more information. The following BRITA® products/components are not dishwasher safe. Please clean as describe in the instruction manual:

BRITA® Fill&Enjoy Marella, Aluna, Flow

BRITA® MEMO, METER and Smart Light: remove the appliance from the lid before placing it in the dishwasher.

12. How do I activate my BRITA® Smart Light?

Simply press the LED button on the lid to see the current filter status. Each time you use the water filter, BRITA® Smart Light tells you the filter’s status with its coloured flashing lights.

13. How do I activate BRITA® MEMO?

Simply press and hold the start button on the lid until four bars appear on the display and flash twice. Now BRITA® MEMO will start the countdown. The flashing dot in the display’s bottom right-hand corner indicates BRITA® MEMO is working. The number of bars on the display indicates the remaining lifetime of the water filter in weeks, with one bar disappearing each week.

You should replace your water filter at least every four weeks. This way you’ll enjoy optimum performance from your BRITA® water filter.

14. What is the difference between BRITA® METER and BRITA® MEMO?

Both of these features are electronic filter replacement indicators that remind you when to replace your cartridge. The BRITA® MEMO keeps track of the time since you last changed your filter element. Just press the button to start the countdown. It automatically reminds you when it's time to change the filter element. BRITA® METER uses three factors to determine the optimal time to replace your cartridge: amount of water that has been filtered, water hardness, and time since the cartridge was last replaced.

15. What are the components inside the Maxtra+ filter cartridge?

The inside of the Maxtra+ filter cartridge consists of two components:

  • Ion exchange resins containing hydrogen ions (also known as water softening resins) that meet food standards, have the effect of reducing metal impurities such as copper and lead as well as reducing water hardness. Tap water effectively protects kettles and other from scaling. Softening tap water, effectively protecting water heaters and other kitchen appliances from lime scaling.
  • Coconut shell activated carbon particles effectively remove impurities that affect the taste of water such as chlorine, harmful organic impurities and other contaminants.

16. I saw that some products are made in China, some in Germany, so where exactly do they come from?

Currently BRITA® has a total of 5 factories in the countries Germany, China, Switzerland, UK and Italy. Some products are manufactured in Shanghai (China) with the strict supervision and standards of BRITA®.

All cartridges and MicroDisks used in BRITA® water filters are manufactured and imported from Germany. The quality is tested and meets the standards of the large technical inspection association “TÜV” in Europe.

17. When the Maxtra+ filter cartridge or MicroDisc filters are ready to be replaced, where can I buy more?

When it becomes time to change the filter cartridges or discs, customers can order directly through our website: binhlocnuoconline.com or on reputable electronic sales sites such as Tiki, Lazada, Shoppee, etc. You can also find our products in selected offline stores of Annam Gourmet Market, Mega Market, Kohnan Japan, Điện Máy Chợ Lớn, AEON, Genshai as well as in our BRITA showroom.

18. Can the Maxtra+ cartridge and MicroDisc filter hot or cold water?

For the Maxtra+ filter cartridge, the temperature can be from 3-40 degrees Celsius.

For the MicroDisc filter, the temperature level is from 0-100 degrees Celsius.

We recommend that customers only use tap water, do not use boiled water to make sure that the filter cartridge and filter disc can work properly.

19. As soon as the amount of 150l of filtered water is reached, is it okay to continue filtering? Does the cartridge still work or is it harmful to health?

According to the company's recommendations, the filter cartridge or disc has a capacity of filtering 150l of water according to the user's water volume. When the water volume exceeds the threshold of 150l, ​​the user can still use the filter for another one to two weeks. Afterwards, the filter cartridge or disc should be replaced.

20. What is hard and soft water?

Hard water is water that exceeds the permissible standards for the content of dissolved minerals in water, mainly salts containing Ca2+ and Mg2+ ions

Soft water is hard water that has been treated to remove Ca2+ and Mg2+ cations using different methods.

Hard water causes scaling, clogging of water pipes and devices connected to these. With softened water, you won't have to worry about rising electricity bills and high repair costs anymore as your appliances work better, plus your skin and hair will be cleaner and softer. Clothes will be cleaner after washing as well as the cleaning of furniture is more effective.

21. If I am testing the filtered water of my purchased BRITA® water filter and it does not have the same as BRITA®'s test results in Vietnam, how will the company handle it?

It depends on the customer's water source, where the water comes from, and whether it meets the standards of daily-life water in households in the city or not. If the customer uses

water from a city household for testing and the data is different from water quality testing from BRITA®, the company will refund the full purchase price to the customer.

22. After I filtered the water, there were some tiny black particles on the bottom of the filter, even though I poured it out and filtered it many times, it still didn't get rid of those tiny black particles, so what is it? Is it harmful to health?

The tiny black particles at the bottom of the bottle are just activated carbon from the BRITA® filter. Activated carbon particles are made from coconut shells. Like all natural products, coconut shells are subject to natural variation in product quality. Sometimes this leads to abrasive parts of the coal entering your filtered water. It can help to remove the coal dust  by treating the filter element as described in the product manual. If customers drink this activated carbon dust, it will not affect their health because it is harmless.

23. In addition to the portable products, I want to buy larger and more professional water filtration systems – does BRITA® offer those professional systems?

Currently in Vietnam, BRITA® wants to develop some portable products first. Then based on the needs of customers, it will provide more professional and modern products for restaurants, coffee shops, restaurants and hotel for the Vietnamese market.

24. Can Active or Vital water bottles be used by children under 5 years old?

Basically, the Active or Vital product lines can be used by children under 5 years old under the guidance and supervision of adults. Marella, Aluna, Style or Flow jugs will be a better solution to use with children, because it will filter more water.

25. Do BRITA® water filters require electricity or batteries?

BRITA's products do not use electricity, only the BRITA® Fill&Enjoy product line is equipped with a Memo electronic display that uses a button battery to operate.

26. When buying a BRITA® water filter, do I need to buy anything else to use it?

When a customer has purchased any BRITA® product, all products have a filter available already. We still recommend that customers purchase additional filter cartridges and spare disc combos, which they can also order directly through our website and other e-commerce websites.

27. When the Memo electronic board runs out of battery, where should I change the battery? Is it easy to change the battery?

When purchasing BRITA® products, customers, by default, receive a 4-year warranty for Fill&Enjoy lines using Memo electronic displays. In cases where the warranty period has expired, customers can contact the hotline number 0909466770 for support and detailed instructions.

28. What is the difference between the portable water filters Fill&Go Vital and Active?

Vital and Active water filters only differ in style and design. Besides that, characteristics and usage are exactly the same.

29. What are the delivery policies?

We currently have a free nationwide shipping policy for orders on binhlocnuoconline.com

For orders on other websites such as Lazada, Tiki, Shopee, etc., the delivery policy will be based on 3rd party shipping fees and offers of those sales sites.

30. When receiving the goods and they should be defective or broken, how will the supplier handle it?

For orders placed from binhlocnuoconline.com:

Broken or damaged goods will be returned to the supplier and the customer will be compensated with a new product as soon as the supplier has checked the condition of the product.

For other e-commerce sites such as Lazada, Tiki, Shopee, etc.:

Broken or damaged goods will be received, inspected and returned by the e-commerce sites according to their respective policy.

31. Do BRITA® filters need regular cleaning? Especially the two lines Vital and Active?

Since these are products for everyday use, we always recommend that our customers clean BRITA® products two to three times a week on a regular basis. If the filtered water is left overnight until the next day, pour it out and filter fresh water.

For the Fill&Go series using the MicroDisc filter, customers can remove the filter disc to regularly clean the mouth of the bottle and the inside of the bottle body. Because the Fill&Go line has two product lines Active and Vital, which are water purifiers for personal use, customers should limit their sharing with others and always remember to keep the lid closed. 

32. Maxtra+ filter element is wet. Does this breed bacteria or cause filter fouling due to stagnant water for a long time?

You do not have to worry about this, the fact that the filter cartridge is wet or dry does not affect the filtering efficiency of the Maxtra+ filter element.

33. How long can the water be used after filtering through BRITA Maxtra+ Filter or MicroDisc?

After filtering through BRITA® Filters the water can be stored for one to two days, stored in the refrigerator, away from direct sunlight. After two days, the old water should be removed and new water filtered.

34. Can the water be used for ironing after it has been filtered through BRITA® filters?

BRITA® water is suitable for use in steam irons due to reduced lime levels.  However, most steam irons (with aluminum soles) recommend demineralized water for optimal performance. Filtered water is ideal for irons with a chrome-plated steel material. Customers should refer to the user manual or contact the appliance manufacturer to use the best water source for the iron's material.

35. Is filtered water the same as distilled water?

BRITA®'s filter removes substances from tap water that can affect taste and impurities, so it is only partially demineralized. Distilled water is completely demineralized and therefore filtered water cannot be used when distilled water is needed.

36. I am in the process of dieting to limit potassium, so is BRITA® water suitable for me?

Filtration can cause a small increase in potassium levels. However, a liter of BRITA®  filtered water contains less potassium than an apple, for example.  If you have kidney disease or are on a special diet, we recommend that you consult your doctor before using the BRITA®  water filter.

37. Do I have to buy a new filter every time it's due for a filter replacement? Can I clean it myself and then use it again?

The filter element must be replaced when it is time to change and we do not encourage customers to clean the filter themselves, because if the filter is used for too long, it will lose its use and the water after filtration is no longer guaranteed.

38. Do BRITA® water filters remove fluoride?

No. BRITA® water filters are not designed to remove fluoride. Some fluoride is naturally present in tap water, whilst some water companies add fluoride to the water. If you are concerned about the presence of fluoride in your tap water, check with your local water supplier.

39. What are the effects of my child drinking fluoridated water?

In fact, water containing a lot of fluoride will prevent tooth decay in children, but on the other hand, fluoride in water will still affect the child's nervous system. We recommend using a water filter to remove fluoride from drinking and domestic used water.

40. What does fluoride from water do to my teeth?

Fluoride supports to make tooth enamel harder and prevents the growth of new cavities.

41. Which source contains fluoride?

Tap water is the most common source.  Fluoride is also found in some foods (fish, tea, green vegetables), toothpaste, mouthwash, and supplements.

42. Is tap water in Vietnam so bad that it needs to be filtered?

The quality of tap water in Vietnam is generally quite good.  However, chlorine is partially used as disinfectant. BRITA® filters reduce Chlorine (taste and smell of chlorine present in water).

43. Why is chlorine added to tap water?

Water supply systems add chlorine to kill bacteria in the water as it passes many miles through pipes to your home water system. Although the amount of added chlorine is regulated and not considered dangerous, it can contain taste and the water is no longer pure.

44. Why doesn’t the local water supply system improve the quality of tap water, using the same method as BRITA®?

The quality of water produced by public water supply systems is generally good, but sometimes problems arise between the time it leaves the plant and the time it reaches your home water system.  So even if it is produced and filtered in the same way as with BRITA®, it may not reach your faucet in ideal condition due to long-term use of municipal or household plumbing, not cleaned regularly.  It is also important to realize that while a person's daily water use is between 428 and 719 liters, only a small fraction is used for drinking water or for food processing. It wouldn't be economical to filter the whole water volume in this way. It is better to do this last step in your own home, at point of use with a BRITA® filter.

45. We have soft water in our area – so why should we use BRITA®?

Soft water can contain copper from household plumbing. It is mainly copper pipes in household plumbing that cause copper in tap water.  Regardless of whether you have hard or soft water, you may want to improve the taste and quality of your water. Therefore, we recommend using a BRITA® water filter in order to ensure your home water will be clean and pure.

46. Can I give BRITA water to my pet?

BRITA® is a great choice for most pets. Fish for example - as fish can be particularly sensitive to trace elements in their water – we recommend using water from a BRITA® filter.

47. Can I use BRITA water for plants and flowers?

Definitely. This is just one of the great possibilities to use BRITA water anywhere in your home.

48. Besides drinking water, is there any other use for filtered water from BRITA?

BRITA filtered water goes great with coffee, tea, fruit juices and powdered drinks.  It's also great for preparing cooked food and for making baby formula.

49. Does BRITA’s filter remove powder?

In fact the filter from BRITA can filter dirt or water containing powder, but filtering powdered water through the BRITA filter regularly und will reduce the life of the filter, and thereby, the quality of the filtered water. It will not be clean and delicious.

50. What kind of water can be filtered through Maxtra+ and MicroDisc?

Note: With your Maxtra+ and MicroDisc filter you should only filter tap water with a temperature <35° C

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